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Open Access

Author:: Kokkinou, Alinda
Title:: USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: hospitality
self-service technology
simulation
services
File:: Download Kokkinou_2010.pdf
Committee Members:: David Allen Cranage, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Chair/Co-Chair
Michael J Tews Jr., Committee Member
Hubert Van Hoof, Committee Member
Arunachalam Ravindran, Committee Member

Open Access

Author:: Yang, Wan
Title:: The Impact of Status Seeking and Product Type on the Purchase of Luxury Goods and Luxury Experiential Services
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: luxury consumption
identity signaling
cultural capital
status consumption
experiential services
experience recommendation
File:: Download Wan_Dissertation_Final_Submission.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
David Allen Cranage, Committee Member
Hubert Van Hoof, Committee Member
Harry Zinn, Committee Member

Open Access

Author:: Zhang, Lu
Title:: Decipher the menu: The impact of language barriers on decision-making
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: Language barrier
preference fluency
power
and choice
File:: Download 1-Dissertation_Lu_final_version.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
David Allen Cranage, Committee Member
Hubert Van Hoof, Committee Member
Margaret Grace Meloy, Committee Member
Yu Zhang, Committee Member

Open Access

Author:: Wu, Luorong
Title:: Multisensory Information And Targeted Online Advertising: a Mental Imagery Approach
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: multisensory imagery
targeted advertising
hospitality marketing
File:: Download Wu_Final.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Open Access

Author:: Moon, Joonho
Title:: Franchising and top management team (TMT) decisions in the US restaurant industry
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: Upper echelon theory
Risk-averse strategic decision
Top management team
Franchising
and Restaurant industry
File:: Download Dissertation_Final_version__04122015.pdf
Committee Members:: Amit Sharma, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Donald C Hambrick, Committee Member

Open Access

Author:: Mcginley, Sean Patrick
Title:: How carer variety influences career trajectories: A study in the US hotel industry
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: Career Variety
Protean Career
Career Satisfaction
Turnover
Career Change
Organizational Commitment
File:: Download McGinley_Dissertation.pdf
Committee Members:: Hubert Van Hoof, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Chair/Co-Chair
Anna S Mattila, Committee Member
Larry Ross Martinez, Committee Member
Donald C Hambrick, Committee Member

Open Access

Author:: Han, Ju Yeon
Title:: Not all advertisements are created equal: The role of construal level on hedonic and utilitarian attributes
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: hedonic attributes
utilitarian attributes
construal level theory
File:: Download Juyeon_Han-_Final.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
Hubert Van Hoof, Committee Member
Seoki Lee, Committee Member
Lisa Elizabeth Bolton, Committee Member

Open Access

Author:: Kwon, Eunjin
Title:: Choosing Where To Eat Versus What To Eat: the Effects Of Choice Order And Construal Level
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: choice
construal level
consumer behavior
restaurant
menu
File:: Download Kwon_Dissertation_Final_4_18.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
Michael J Tews Jr., Committee Member
Deborah Lee Kerstetter, Committee Member
Karen Page Winterich, Committee Member

Open Access

Author:: Fan, Alei
Title:: Touch vs. Tech in Service Encounters
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: Service encounter management
consumer behaviour
service technology
customer-company relationship
service guarantee
File:: Download PhD_Dissertation_-_Alei_Fan.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

Open Access

Author:: Liu, Qing
Title:: Advertising painful yet pleasurable experiences: The interaction of hedonic frame and regulatory focus
Graduate Program:: Hotel, Restaurant, and Institutional Management
Keywords:: Hospitality Management
Marketing
Advertising
Consumer Behavior
Regulatory Focus
Hedonic Consumption
File:: Download Liu_Dissertation.pdf
Committee Members:: Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Hubert Van Hoof, Committee Member
David Allen Cranage, Committee Member
Lisa Elizabeth Bolton, Committee Member

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