1. A MULTI-ETHNIC COMPARISON OF SERVICE QUALITY AND SATISFACTION IN NATIONAL FOREST RECREATION Open Access Author: Li, Chieh-Lu Title: A MULTI-ETHNIC COMPARISON OF SERVICE QUALITY AND SATISFACTION IN NATIONAL FOREST RECREATION Graduate Program: Leisure Studies Keywords: EXPERIENCECROWDINGSERVICE QUALITYSATISFACTIONMULTI-ETHNICFOREST RECREATION File: Download chiehluli-dissertation.pdf Committee Members: Harry C Zinn, Committee Chair/Co-ChairAlan R Graefe, Committee MemberDeborah Lee Kerstetter, Committee MemberAnna S Mattila, Committee Member