1. CONSUMERS’ EMOTIONAL RESPONSES TO SERVICE ENCOUNTERS: THE INFLUENCE OF OTHER CONSUMERS Open Access Author: Miao, Li Title: CONSUMERS’ EMOTIONAL RESPONSES TO SERVICE ENCOUNTERS: THE INFLUENCE OF OTHER CONSUMERS Graduate Program: Hotel, Restaurant, and Institutional Management Keywords: service encountersemotional responsesother consumers File: Download 06-16-08-influence_of_other_consumers-li_miao.pdf Committee Members: Daniel John Mount, Committee Chair/Co-ChairAnna S Mattila, Committee Chair/Co-ChairDr Karthik Namasivayam, Committee MemberDr William Ross, Committee MemberJames Landis Rosenberger, Committee Member
2. CORPORATE EFFECTS AND CORE COMPETENCIES: THE INFLUENCE OF CORPORATE STRATEGIES ON THE PERFORMANCE OF HOTELS Open Access Author: Xiao, Qu Title: CORPORATE EFFECTS AND CORE COMPETENCIES: THE INFLUENCE OF CORPORATE STRATEGIES ON THE PERFORMANCE OF HOTELS Graduate Program: Hotel, Restaurant, and Institutional Management Keywords: hotel ownercore competencecorporate strategyCorporate effectshotel performance File: Download Qu_Xiao_Dissertation_Final-2.pdf Committee Members: John W. O'neill, Committee Chair/Co-ChairAnna S Mattila, Committee MemberDaniel John Mount, Committee MemberDonald C Hambrick, Committee Member
