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Start Over Degree PHD Year 2010 Committee Member Anna S Mattila Author Last Name Kim

1. THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS

open_access
Open Access
Author:
Kim, Min Gyung
Title:
THE EFFECT OF SURPRISE ON CUSTOMER DELIGHT AND THE ROLE OF EXPLANATIONS FOR MANAGING CUSTOMER EXPECTATIONS
Graduate Program:
Hotel, Restaurant, and Institutional Management
Keywords:
surprise
delight
expectation
explanation
satisfaction
File:
Download Min_Kim_Dissertation.pdf
Committee Members:
Anna S Mattila, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Chair/Co-Chair
Karthik Namasivayam, Committee Member
Breffni M Noone, Committee Member
Harry Zinn, Committee Member

2. COMPETITIVE DYNAMICS AND STRATEGIC PRICING DECISIONS: OBSERVATIONS FROM THE LODGING INDUSTRY

open_access
Open Access
Author:
Kim, YongHee
Title:
COMPETITIVE DYNAMICS AND STRATEGIC PRICING DECISIONS: OBSERVATIONS FROM THE LODGING INDUSTRY
Graduate Program:
Human Development and Family Studies
Keywords:
pricing
strategy
competitive dynamics
hotel
interaction
strategic decision
File:
Download DISSERTATION_YONGHEE_KIM_FINAL.pdf
Committee Members:
John O'neill, Dissertation Advisor/Co-Advisor
Anna S Mattila, Committee Member
Amit Sharma, Committee Member
Donald C Hambrick, Committee Member
John W. O'neill, Committee Chair/Co-Chair