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Start Over Committee Member James Lewis Farr Committee Member Samuel Todd Hunter Author Last Name Maneotis Access Level open_access

Open Access

Author:: Maneotis, Sarina M.
Title:: Customer Citizenship Behavior and Employee Strain: Validity Evidence for a New Source of Workplace Helping Behavior and when it Matters Helping Behavior And When It Matters
Graduate Program:: Psychology
Keywords:: citizenship
customer service
employee well-being
customer behavior
scale development
File:: Download Maneotis_Dissertation_7.30.2014.pdf
Committee Members:: Alicia Ann Grandey, Dissertation Advisor/Co-Advisor
James Lewis Farr, Committee Member
Samuel Todd Hunter, Committee Member
David Manuel Almeida, Committee Member

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