1. Critical Success Factors of Constituent Relationship Management (CRM) Strategy in a Higher Education Institution Open Access Author: Marcinkevage, Carrie Title: Critical Success Factors of Constituent Relationship Management (CRM) Strategy in a Higher Education Institution Graduate Program: Workforce Education and Development Keywords: action researchappreciative inquiryboundary permeabilityboundary theorycritical success factorsCRMconstituent relationship managementcustomer relationship managementhigher educationorganizational boundariesaction researchappreciative inquiryboundary permeabilityboundary theorycritical success factorsCRMconstituent relationship managementcustomer relationship managementhigher education File: Download Higher_Ed_CRM-Marcinkevage.pdf Committee Members: William J Rothwell, Dissertation Advisor/Co-AdvisorWilliam J Rothwell, Committee Chair/Co-ChairWesley Edward Donahue, Committee MemberGlen Kreiner, Committee MemberBrian Harold Cameron, Outside MemberSusan Mary Land, Program Head/Chair