1. Promoting Change Readiness using a Simulated Event Communication Technique: Lessons Learned in a Public Safety Answering Point Open Access Author: Reep, James Allen Title: Promoting Change Readiness using a Simulated Event Communication Technique: Lessons Learned in a Public Safety Answering Point Graduate Program: Informatics Keywords: crisis informaticsorganizational changechange readinesschange management File: Download Reep_Dissertation-final.pdf Committee Members: Andrea Tapia, Dissertation Advisor/Co-AdvisorAndrea Tapia, Committee Chair/Co-ChairCarleen Maitland, Committee MemberPeter Kent Forster, Committee MemberAnthony C Robinson, Outside MemberMary Beth Rosson, Program Head/Chair
