1. CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES Open Access Author: Lee, Bo-Youn Title: CAUSAL ATTRIBUTION AND EXPECTED RECOVERY BY SERVICE FAILURE TYPES Graduate Program: Hotel, Restaurant, and Institutional Management Keywords: causal attributionservice failuresself-service technologiesservice recovery File: Download BoyounLee_DISSERTATION_v2.pdf Committee Members: David Allen Cranage, Dissertation Advisor/Co-AdvisorDavid Allen Cranage, Committee Chair/Co-ChairCarolyn U Lambert, Committee MemberDaniel John Mount, Committee MemberS. Shyam Sundar, Committee Member
2. TO TWEET OR TO RETWEET? THAT IS THE QUESTION FOR DOCTORS ON MICROBLOGS Open Access Author: Lee, Ji Young Title: TO TWEET OR TO RETWEET? THAT IS THE QUESTION FOR DOCTORS ON MICROBLOGS Graduate Program: Media Studies Keywords: bandwagonauthorityhealth communicationTwittersource proximity File: Download Ji_Young_Lee_Final_draft.pdf Committee Members: S Shyam, Sundar, Thesis Advisor/Co-AdvisorS. Shyam Sundar, Thesis Advisor/Co-Advisor
3. PSYCHOLOGICAL EFFECTS OF CULTURE ON AESTHETIC MOTIVATION FOR COSMETIC CUSTOMIZATION OF MOBILE PHONES Open Access Author: Lee, Seoyeon Title: PSYCHOLOGICAL EFFECTS OF CULTURE ON AESTHETIC MOTIVATION FOR COSMETIC CUSTOMIZATION OF MOBILE PHONES Graduate Program: Media Studies Keywords: Media PsychologyCustomizationCultureMobile Phone File: Download Seoyeon_Lee__Thesis__FINAL.pdf Committee Members: S. Shyam Sundar, Thesis Advisor/Co-AdvisorS. Shyam Sundar, Thesis Advisor/Co-Advisor