1. Empirical Models for Organizational Service Quality Decisions Open Access Author: Zhou, Chen Title: Empirical Models for Organizational Service Quality Decisions Graduate Program: Business Administration Keywords: service qualitycompetitionpricingPanel VARstatic game File: Download dissertation_ChenZhou_July62013.pdf Committee Members: Rajdeep Grewal, Dissertation Advisor/Co-AdvisorRajdeep Grewal, Committee Chair/Co-ChairGary L Lilien, Committee MemberMark John Roberts, Committee MemberAlok Kumar, Committee MemberPaulo Albuquerque, Special Member
