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Start Over Graduate Program Industrial Engineering Committee Member Andris Freivalds Committee Member M Jeya Chandra Author Last Name Strawderman

1. Human Factors Considerations in Quality of Service Metrics for Healthcare Delivery

open_access

Open Access

Author:: Strawderman, Lesley
Title:: Human Factors Considerations in Quality of Service Metrics for Healthcare Delivery
Graduate Program:: Industrial Engineering
Keywords:: quality
human factors
service
healthcare delivery
SERVQUAL
File:: Download etd.pdf
Committee Members:: Rick Koubek, Committee Chair/Co-Chair
M Jeya Chandra, Committee Member
Andris Freivalds, Committee Member
Joel B Haight, Committee Member