1. Essays on Workforce Scheduling and Cross-Training Decisions with Heterogeneous Learning and Forgetting Open Access Author: Kim, Sungsu Title: Essays on Workforce Scheduling and Cross-Training Decisions with Heterogeneous Learning and Forgetting Graduate Program: Industrial Engineering Keywords: Workforce SchedulingCross TrainingWorkforce FlexibilityLearning and ForgettingProductivityStaffing LevelRule MiningRobust Optimization File: Download Dissertation-Sungsu_Kim.pdf Committee Members: David Arthur Nembhard, Dissertation Advisor/Co-AdvisorDavid Arthur Nembhard, Committee Chair/Co-ChairPaul Griffin, Committee MemberLing Rothrock, Committee MemberSpiro E Stefanou, Committee Member